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--- email:ulcn_forward [2025/04/09 07:49] – jansen
+++ email:ulcn_forward [2026/02/11 12:39] (current) – jansen
@@ Line 1: / Line 1: @@
 ====== Forwarding ULCN Mail ======
-You have to setup forwarding for ULCN mail yourself.
+Starting January 2026, this is not possible any more. Any forwarded mail is lost, resulting only in an error message in the user's ULCN mailbox.
-You can do this by accessing the WEBmail frontend at https://webmail.campus.leidenuniv.nl
-A ISSC helpdesk information page is (used to be?) available {{
+You have to remove forwarding for ULCN mail yourself if you set this up previously. Follow these steps to remove a
+previously set forwarding rule:
+  * Go to the ULCN webmail at [[https://outlook.office.com]] and log in with your university account (for students, ''s'' plus your student number)
+  * On the top right of the page, click the cog wheel (settings)
+  * Choose ''Email'' and then ''Rules''
+  * Here you will see your previously defined rule(s)
+  * Delete them
+Note: if you never set up a forwarding rule, you don't have to take any action to remove it. However, do check your ULCN mailbox regularly, since there are occasionally mails from the university that are sent to ULCN only and not to your preferred address.
+<del>A ISSC helpdesk information page is (used to be?) available {{
 https://helpdesk.universiteitleiden.nl/tas/public/ssp/content/detail/knowledgeitem?origin=searchResults&unid=8b2b3c6da302432a97bd14e2dfb1b4d4 | in the ISSC helpdesk}}.
 Anyway, we have made available these instruction directly in {{ ::umail_forward.pdf |this PDF}}.
-====If forward/redirect does not work====
+</del>
-It is extremely important that you do not skip the 'Adding the forward address to your contacts' because your institute email address is considered by Exchange as an 'outside' address and for that reason you need to create a contact which points to you at your institute mail address. For those who 'cannot find' the 'waffel'-menu. It is the little 3x3 matrix of squares in the top left of the panel: {{ ::waffle.jpg?200 |}}
-Further details on how to create the contact are in {{ ::umail_forward.pdf |this PDF}}. In the redirect rule you choose this, just created, contact as the address to redirect to.
-If you find the order of the rules confusing: first the delete rule, then the redirect rule, you must accept that it does work as expected: first do the redirect, then the delete. It is just one of those MS interface features...
-<color red>One more note: If you are testing the forward, please do not mail from the email address to where the uMail forwarding points. It is an Exchange feature to not forward back to the same address, as this might create an infinite loop. Test the forwarding from another email address.</color>

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